Please allow 1-2 business days for your order to be processed for shipping. We make every effort to fulfill orders as swiftly as possible. Any delays in processing your order will be communicated via customer email or SMS message.
Shipping destinations:
We ship both domestically (US) and to a number of international destinations.
Shipping times:
Shipping times will vary depending on your location, shipment method and other factors.
Shipping times might also vary based on the product type and quantity ordered. We will make every effort to ship your products as quickly as possible.
Check the estimated shipping time on each product page. Extended shipping times (i.e. longer than 14 days) are noted on the product page.
Custom (personalized) orders take 6-8 weeks to design, develop & deliver since they are being created especially for you!
Shipping cost:
Free Shipping is offered on orders totaling over $30 (before discounts).
Orders may be charged for shipping depending on your chosen delivery method and country. Full price will be displayed at checkout.
Your 100% satisfaction is important for us. We offer a 30-days Return & Exchange Policy:
If a product gets damaged or was faulty upon a delivery - we will replace your item at no additional cost.
Timing: we have a 30-days Return & Exchange Policy, since the day item was received.
To be eligible for a return, items must be unopened, unused, undamaged, in original packaging and accompanied by proof of purchase.
For returns, please email sales@5thandwimberly.com with the subject 'Returns' and include your order number, name and the reason for the return.
Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.
Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package within 1-3 business days.
Our support team is always happy to guide you at any step! You may call us @ 904-552-1414 or email us @ sales@5thandwimberly.com for assistance.
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